The bodies of the transport prosecutor's office give priority to ensuring the protection of the rights of passengers.
Astana City Aviation Transport Prosecutor's Office (hereinafter - the Prosecutor's Office) initiated the information project "AirHelp" to create a mobile application to assist air passengers in obtaining compensation without bureaucratic delays.
For this purpose, on July 25 of this year, memorandum of cooperation between the Prosecutor's Office and the Civil Aviation Committee was signed to ensure the legality of observing the rights of consumers of transport services and strengthening cooperation.
The main purpose of the memorandum is to unite joint efforts to protect the rights of passengers and create favorable (comfortable) conditions for air passengers.
Joint cooperation should be a guarantee and protection of the rights of air passengers to simplify the procedure for collecting compensation by passengers from airlines.
Astana City Aviation Transport Prosecutor's Office